New Perspectives on HCI and CSCW in Industry Settings

Digital products and services are commonplace in our personal lives where software and its algorithms provide assistance and amenities. However, interactive systems within industrial settings have yet to catch up with consumer products, especially with regard to the quality of interaction and user experience. With the rise of automation and data exchange on massive scales, the role of human work is challenged and the importance of cooperation emphasised. New concepts of smart factories in which machines and software are doing parts of the work tasks emerge, drastically altering the nature of work in industrial settings from manual labor to increasingly complex tasks. HCI and especially CSCW offer concepts, technical tools and methods to cope with this disruptive shift towards an Industrial Internet of Things (IIoT).

This full-day workshop explores the design space of IIoT applications.

November 3, 2018 | New York City’s Hudson River (Jersey City)

Extended Deadline:  October 7, 2018.

3-5 pages ACM Extended Abstracts Format.

We welcome researchers and practitioners from a diversity of disciplines addressing questions on technological, human, organisational and methodological challenges and opportunities for IIoT applications.

See the  Call for Papers for submission details.

Visit the conference website.

Scope of the Workshop

Background

Manufacturing and industry undergo a digital transformation. The latter is discussed under different labels in different countries. Germany for example coined the term “Industrie 4.0” while in the US it is often referred to as “Industrial Internet of Things” (IIoT). Generally, manufacturing technologies are steered towards more automation and interconnectivity. However, the paradigm of complete automation is increasingly revised and the role of the human within this disruptive shift is more and more acknowledged [10].

HCI is by definition at the forefront of these developments and in a position to contribute methods and tools to cope with this challenge. This new reality has profound consequences for people, organizations, and societies. Jobs across all domains will be affected [4] as software and machines are able to take over different kinds of tasks to various extents. Thus, in many situations, IIoT applications must not solely be discussed from a technological viewpoint but as one part of a socio-technological system within organizational settings and affecting many different stakeholders.

New technologies, such as augmented/virtual reality, artificial intelligence (AI) or biofeedback, can be of assistance [3] when individual and increasingly diverse needs of a heterogeneous workforce need to be addressed and satisfied. If well designed, the latter can be an accelerator for well-being, work satisfaction, personal achievement, inclusion, acquisition of new skills, and competencies. Thus, they can improve productivity, efficiency, and economic success, fostering a culture of creativity and innovation.

Workshop Goal and Scope

We propose this workshop to explore the design space of IIoT applications as well as new implications on cooperative work. We understand a design space as a room of possibilities in terms of applicability and feasibility [1] addressing implications for the following dimensions:

The Role of the Human

Technological Developments

Organizational Implications

Research Methodology

As well known within CSCW, designing and implementing IIoT is an interdisciplinary endeavor. We therefore invite a wide field of researchers and practitioners with heterogeneous backgrounds to contribute their expertise. Hereby, we anticipate formulating opportunities and challenges regarding the four dimensions mentioned above through a combination of presenting original research, giving room for discussion and applying interactive design methods.

We argue for a better understanding of the role of new technologies as assistive tools and how their introduction impacts organizational structures and qualification requirements instead of being regarded as a replacement for human work [12]. Consequently, it is equally important to investigate the process of developing and designing such technologies and to make them most appropriate to fit human and organizational needs.

Workshop Topics

The Role of the Human in a digitized working environment has yet to be investigated further. As a result of the ongoing penetration of all work processes by digital tools, job profiles and requirements are changing dramatically and increasingly require competencies such as the ability to imagine work contexts, technical interrelationships and a profound understanding of the processes within the value chain. In addition to adapting the training structures, job-related qualification opportunities are relevant for the employee base of companies. The integration of learning and qualification opportunities into work processes should be thought of as an integral part of good work [6]. Therefore, interfaces that integrate communication and coordination infrastructures into the workplace allowing on the job qualification are needed. These interfaces help to establish a new skill set consisting of constructive planning activities, such as specifying needs, monitoring the progress and verifying the result of processes [5].

Technological Developments should critically reflect the latest developments in hard- and software and their appropriation. Intelligent systems based on machine learning or complex data analytics (such as decision support systems) have the potential to offer new insights for innovations in industry. Yet, their acceptance depends on how well they are aligned with user expectations and its match of organizational circumstances. One major challenge for future research will focus on how hybrid modes that progressively learn from both – data and an individual’s experience [9]. Complex reasoning processes need to be broken down and presented in an integrated way to build trust (explainable AI). In this regard new technologies such as AR and VR interfaces offer opportunities to preview or simulate and thereby explain causes and effects. Yet, to make them truly usable it is necessary to first understand the specific use contexts, especially since industrial settings impose additional requirements for future systems [1].

Organizational Implications need to be considered when focusing on IIoT within industry settings. Significant effort will have to go into transferring and implementing novel processes and tools into existing organizational structures with all their implications. Since the introduction of first digital tools to manufacturing and other processes in industrial contexts, their importance, influence and interconnectivity have drastically changed. Architectures of “systems-of-systems” and the IoT pervade all areas of the company and make it increasingly difficult to understand how changes to the design of a certain system affect organizational and other socio-technical structures. While this is also valid for other areas [11], industrial contexts are particularly challenging as there is often a high pressure due to tool availability times, barriers to recreate real environments (e.g. due to expensive machines), stronger regulations, (e.g. due to certified processes) and task specific expert knowledge. Moreover, small and medium-sized enterprises, which make up the majority of e.g. Germany’s economy, require tailoring of existing implementation strategies and design processes, especially with regard to interactive system’s development.

Research Methodology should consider that real-world settings and organizational matters of fact impose constraints on researchers and designers. One major concern is getting access to users for purposes of conducting field studies, co-creation sessions, testing and evaluating designed IIoT applications in practice and the like. Researchers find themselves confronted with all kinds of implications ranging from issues of confidentiality and security to legal and ethical circumstances. One approach in this context are Living Labs, which provide innovation infrastructure and a research methodology for a holistic design process. In Living Labs several stakeholders from academia (researcher), industry (designer, manager, decision makers), public sector (associations, decision makers, politicians, unions) and employees (e.g. machine workers) collaborating together in a continuous and open design process over a longer period of time [2]. Another strong characteristic of the approach is the access to real-world environment [4], which are in this case production processes but also ‘sheltered’ artificial environments. For instance, Ogonowski et al. [7,8] reflected the approach from a meta-level and present lessons learned from a methodological perspective in ICT-design for domestic contexts. However, there is only little known on methodological challenges for Living Labs in industry.

Workshop Structure

Morning

Pitches & Panels: The morning will be reserved for short presentations and discussions. Position papers will be pitched in 5 minutes. After three pitches we will have a panel Q&A. Thus, we aim to have a focused and lively informational session that will provide the basis for the interactive afternoon session.

Afternoon

Design Space Exploration (DSE): In the second half we will focus on identifying research opportunities. To this end, we will form interest groups according to the four dimensions discussed earlier. Using structured brainstorming (e.g. Future Wheel) each group will produce a poster as research artifact. Each group will present their posters followed by a discussion round. We will use graphic facilitation to consolidate the four contributions and create a common workshop sketch as final outcome.

Wrap-Up and Next Steps: The workshop will close with a general discussion about how to take the results further. We plan to coordinate a special issue in a HCI-relevant journal. Finally, we will conclude the day with dinner and further networking.

References

Call for Papers

Extended Deadline:  October 7, 2018.

3-5 pages ACM Extended Abstracts Format.

Abstract

Digital products and services are commonplace in our personal lives where software and its algorithms provide assistance and amenities. However, interactive systems within industrial settings have yet to catch up with consumer products, especially with regard to the quality of interaction and user experience. With the rise of automation and data exchange on massive scales, the role of human work is challenged and the importance of cooperation emphasized. New concepts of smart factories in which machines and software are doing parts of the work tasks emerge, drastically altering the nature of work in industrial settings from manual labor to increasingly complex tasks. HCI and especially CSCW offer concepts, technical tools and methods to cope with this disruptive shift towards an Industrial Internet of Things (IIoT). Networked assistive systems, for instance, are capable of individually addressing and satisfying the diverse needs of a heterogeneous workforce.

This full-day workshop explores the design space of IIoT applications. We welcome researchers and practitioners from a diversity of disciplines addressing questions on technological, human, organizational and methodological challenges and opportunities for IIoT applications from an HCI point of view.

We solicit position papers of 3-5 pages in the ACM Extended Abstracts Format describing original research and outlining a person’s interest and experience in the workshop topic. Submissions will be juried by the organizing committee based on originality and relevance. Selected papers will be made available on the workshop website.

Please submit contributions via email to henrik.mucha@hs-owl.de by September 28, 2018.

Topics

  • The Role of the Human in IIoT
    Impact of digitial tools on the human role in industrial workplaces
  • Technological Developments shaping IIoT
    Design and acceptance of complex technological systems (AI, networked systems, distributed infrastructures, etc.)
  • Organizational Implications of IIoT
    Integrated organization and technology development
  • Research Methodology for IIoT
    Appropriate methodological approaches for real life studies

Contributions

  • Position papers: opinions, vision, perspectives and points of view.
  • Design studies: Designing and evaluating IT-artifacts for and in industrial settings, challenges, lessons learned and best practices;
  • Methodological reflections: Reports about field work carried out with one of the above described target groups, reflections on actively involving users in design process, challenges, best practices and lessons learned;

3-5 pages in the ACM Extended Abstracts Format.

Submission

Deadline: September 28, 2018.

The position paper should be 3-5 pages and follow the ACM Extended Abstract Format .

Send submissions and inquiries to the following email address: henrik.mucha@hs-owl.de

Sep 28, 2018 Submission of papers
Oct 5, 2018
Review Phase
Nov 3, 2018
IIoT Workshop at CSCW 2018

At least one author of each accepted paper must attend the workshop, please refer to https://cscw.acm.org/2018/attend/registration.html for registration.

 

Organizers

Henrik Mucha

Institute Industrial IT & OWL University of Applied Sciences

Henrik Mucha is a research associate at the Institute Industrial IT (inIT) and part of the HCI Group at the OWL University of Applied Sciences, Germany. Henrik holds degrees in Industrial Design and Usability Engineering. His current research focuses on interaction design methodology in industrial contexts and its transfer into SME.

Carsten Röcker

Fraunhofer IOSB-INA & OWL University of Applied Sciences

Carsten Röcker is head of the research unit Human-Technology Interaction at the Fraunhofer IOSB-INA and professor for HCI at the OWL University of Applied Sciences, Germany.  His current research revolves around intelligent systems, human-computer interaction, and technology acceptance.

Thomas Ludwig

University of Siegen

Thomas Ludwig is an assistant professor in the field of cyber-physical systems (CPS) at the University of Siegen. His research focuses on the human-centered design of cyber-physical systems as well as the impact of these CPS on current work structures and practices. Application fields range from manufacturing settings to crisis management.

Corinna Ogonowski 

University of Siegen

Corinna Ogonowski is a research associate at the chair for Information Systems and New Media at the University of Siegen, Germany. Her current research is focused on methodological issues on cooperation, learning and design processes within Living Labs, Participatory Design and empirical studies fostering co-creation processes with users.

Martin Stein 

University of Siegen & ZDW Südwestfalen GmbH

Martin Stein studied Information Systems at the University of Siegen. After working on and managing various research projects on software development and the user-oriented design of information systems, he carried out various industrial projects. He is currently managing director of ZDW Südwestfalen GmbH and research associate at University of Siegen.

Sebastian Robert

Fraunhofer IOSB

Sebastian Robert is a senior researcher at Fraunhofer IOSB in Karlsruhe, Germany. He leads the research group of decision support systems. He is particularly interested in information processing and adjustment of forecasts from a behavioural perspective.

Lukas Galla

Bosch Rexroth

Lukas Galla (Bosch Rexroth) is a development engineer at the Bosch Rexroth Innovation Hub in Lemgo, Germany. He leads the working group “Industrial Assembly Technologies” at the Centrum industrial IT (CIIT). His focus is to develop and implement novel and smart worker assistance systems by using methodological concepts of the current state of research.

Martin Hill 

SAP

Martin Hill (SAP) is Vice President and GM of the IoT & Digital Supply Chain MEE department at SAP and honorary professor at the University of Siegen. He is responsible several projects in the context of IIoT applications based on the SAP software. Within his professorship he supports University of Siegen’s research and development activities especially focusing on the evaluation of concepts in real settings.

Volker Wulf 

University of Siegen & Fraunhofer FIT

Volker Wulf holds the chair of Information Systems and New Media at the University of Siegen. His research interests lie primarily in the area of IT system design in real-world contexts. This includes methods and the development of innovative applications from the areas of cooperation systems, knowledge management and community support.

News & Updates

CFP is out!

We are happy to invite you to submit to our workshop! You can find out more about the themes of the workshops here and get all necessary information to submit a paper here. We are looking forward to read your submission and see you at CSCW 2018! How to submit The position paper should be 3-5 …